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Zammad vs Help Scout: catalog facts
Zammad	Help Scout
Free The self-hosted community edition is free; hosted plans are sold separately.	Freemium Hosted subscription service; check the site for current plans.
Linux, Web, Self-hosted	Web
Packages for Debian, Ubuntu and CentOS plus Docker Actively released	Shared inbox for team support Nothing to install or host
Server runs on Linux only Heavier to set up than simple PHP help desks	Cloud only, no self-hosting Closed source
Self-hosted	Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Needs internet
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.