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Zammad vs Jitbit Helpdesk: catalog facts
Zammad	Jitbit Helpdesk
Free The self-hosted community edition is free; hosted plans are sold separately.	Paid Paid software with a 21-day trial and no credit card required.
Linux, Web, Self-hosted	Web, Self-hosted
Packages for Debian, Ubuntu and CentOS plus Docker Actively released	Strong two-way email ticketing with Exchange and Office 365 support Choice of SaaS or on-premises deployment
Server runs on Linux only Heavier to set up than simple PHP help desks	Paid after the trial Closed source
Self-hosted	Self-hosted, Hosted service
Open source	Closed source
License not stated	License not stated
Not stated if an account is needed	Account needed
Not stated if it works offline	Not stated if it works offline
Official website Full listing and sources Checked September 23, 2026	Official website Full listing and sources Checked September 24, 2026

Catalog facts only. Anything “not stated” is unconfirmed. Check full listings for details.