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1 more ways to get incident.io
Package managers
- Homebrew
brew install --cask incident-io
About incident.io
incident.io is a hosted platform for handling software incidents. It covers on-call scheduling, alert routing, incident response and status pages, with an AI agent that helps investigate root causes alongside the people responding.
The service is used by large engineering organisations, and a free tier lets smaller teams start without a sales call. It suits companies that want paging, incident coordination and customer communication in one tool rather than several separate products.
Strengths
- On-call, incident response and status pages in one service
- AI-assisted root cause investigation
- Free plan to get started
Limitations
- Hosted only
- Paid plan details are not given in the research
- Aimed at engineering organisations
Details
- Pricing
- FreemiumA free starting plan is offered; larger plans are sold through the vendor.
- License
- Proprietary
- Developer
- incident.io
- Platforms
- Web
- How it runs
- Hosted service
- Account
- Required
- Works offline
- No
- Best suited for
- Engineering teams consolidating on-call and incident response tooling
- Categories
- Notifications & webhooks, IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to incident.io
Compare allSoftware that can replace incident.io for an important use case, and what changes if you switch.
PagerDuty
A hosted incident management and on-call platform that routes alerts to responders and automates response.
PagerDuty offers more than 750 integrations and incident handling from Slack or the IDE, but it is paid only, without incident.io's free plan.
Rootly
A hosted incident management and on-call platform that runs incident response inside Slack and other chat tools.
Rootly runs incident response from Slack, Microsoft Teams or Google Chat with on-call and retrospectives, but it is a paid service without a free plan.
FireHydrant
Hosted incident management platform with on-call alerting, runbooks, status pages and post-incident retrospectives.
FireHydrant pairs on-call alerting with automated runbooks and a service catalog and has a freemium tier, but it lacks the AI root cause investigation incident.io offers.
Grafana Cloud IRM
A hosted incident response service combining on-call scheduling, alert routing and incident management in Grafana Cloud.
Grafana Cloud IRM offers on-call and incident response with mobile apps and active-user billing, but it is tied to Grafana Cloud.
ilert
A hosted alerting, on-call management and status page service for operations teams, made in Germany.
ilert provides on-call, incident management and status pages with push, SMS and voice alerts, hosted in Germany with GDPR compliance, but it is paid after the trial.
Squadcast
Hosted incident response service that gathers alerts, runs on-call schedules and escalates incidents for engineering teams.
Squadcast focuses on alert correlation, on-call rotations and escalation paths, charged per user after a 14-day trial, without status pages or AI investigation.
Xurrent IMR
A hosted incident management and on-call alerting platform, formerly called Zenduty.
Xurrent IMR, formerly Zenduty, offers on-call paging, escalation and playbooks with Slack and Teams alerts, but it is paid and has no free plan.
OneUptime
An open-source platform for uptime monitoring, status pages, incidents, on-call alerting and observability.
OneUptime is open source under Apache-2.0 and self-hostable, combining on-call, status pages and monitoring, though running the large platform yourself takes effort.
Similar software
Related functionality, not necessarily a direct replacement.
Statuspage
Atlassian's hosted service for publishing status pages and notifying users about incidents and maintenance.
Sentry
An error tracking and application performance monitoring service for developers, hosted or self-hosted.
Better Stack
A hosted observability service combining uptime monitoring, logs, on-call alerts, incident management and status pages.
PagerTree
A hosted on-call scheduling and alert routing service for DevOps teams, with mobile apps.
Keep
A self-hostable, open-source alert management platform that deduplicates, correlates and routes alerts.
