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About HelpWire
HelpWire is a remote access service for giving on-demand remote desktop support. A helper connects to another person's computer and controls it to fix problems, with support for Windows, macOS and Linux.
It is offered free of charge and pitched at both businesses and home users, for example IT staff helping colleagues or someone helping a relative with their computer.
Strengths
- Free to use
- Covers Windows, macOS and Linux
- Built for quick on-demand support sessions
Limitations
- Closed source and relies on the developer's service
- Few details published about how it works
Details
- Pricing
- FreeDescribed as free by the developer.
- License
- Proprietary
- Platforms
- Windows, macOS, Linux
- How it runs
- Downloadable app, Hosted service
- Works offline
- No
- Best suited for
- Helping someone with their computer remotely at no cost
- Categories
- Remote desktop, IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to HelpWire
Compare allSoftware that can replace HelpWire for an important use case, and what changes if you switch.
AnyDesk
Fast remote desktop tool with low latency and simple session codes.
AnyDesk offers low-latency sessions with simple codes and adds mobile apps, but commercial use requires a paid licence.
TeamViewer
Remote access and remote support across desktop and mobile platforms.
TeamViewer adds Android and iOS support and works through NAT without setup, but commercial use needs a paid licence and free sessions may be cut short.
RustDesk
An open-source remote desktop tool you can point at your own relay server instead of somebody else’s cloud.
RustDesk is open source under AGPL-3.0 and can run on your own relay server, so support sessions need not use a vendor's service.
HopToDesk
Free, open-source remote desktop tool with end-to-end encryption, file transfer and live chat.
HopToDesk is also free for commercial use but open source, with end-to-end encryption and mobile apps for Android and iOS.
Quick Assist
A Microsoft app for sharing a Windows or macOS screen with a helper over a remote connection.
Quick Assist is a free Microsoft app for one-off help between Windows and macOS users, without Linux support and with a basic feature set.
UltraViewer
A lightweight Windows remote desktop tool for supporting clients by controlling their computer.
UltraViewer is a lightweight Windows-only support tool with chat and file transfer that runs back to Windows XP, on a freemium model.
AeroAdmin
Portable remote desktop tool for Windows that connects over the internet without installation or configuration.
AeroAdmin is a portable Windows tool needing no installation, with a free tier allowed for business use, but macOS and Linux work only through Wine.
Dayon!
An open-source Java remote assistance tool for watching and controlling a family member's or friend's computer.
Dayon! is an open-source Java assistance tool needing no network setup on the helped computer, but it streams a grayscale image and requires Java.
Similar software
Related functionality, not necessarily a direct replacement.
Zoho Assist
Cloud-based remote support and unattended access software for IT teams, help desks and MSPs.
ScreenConnect
Remote support and remote access software from ConnectWise, available as a cloud service or on-premises.
AnyViewer
Remote desktop software from AOMEI for accessing and supporting computers from a PC, Mac or phone.
Supremo
Lightweight remote desktop software for remote support and unattended access on PC and Mac.
