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About Zoho Assist
Zoho Assist lets support staff open web-based, on-demand remote sessions to customers' computers and devices, and set up unattended access to machines they manage. It supports attended support for Windows, Mac, Linux, iOS, Android and Chromebook devices.
It is aimed at businesses: outsourced IT and managed service providers, customer support teams and internal help desks. A free sign-up is available, with paid plans for larger teams. Mobile apps are available for iPhone, iPad and Android.
Strengths
- Attended support and unattended access in one service
- Supports desktop, mobile and Chromebook devices
- Web-based sessions with little setup for the customer
Limitations
- Cloud service that requires a Zoho account
- Built for businesses rather than personal use
Details
- Pricing
- FreemiumFree sign-up available, with paid plans for business features.
- License
- Proprietary
- Developer
- Zoho
- Platforms
- Windows, macOS, Linux, Android, iOS, Web
- How it runs
- Downloadable app, Hosted service
- Account
- Required
- Works offline
- No
- Best suited for
- Help desks and MSPs supporting customers on many kinds of devices
- Categories
- Remote desktop, IT administration
- Last verified
- Added
- Provenance
- Facts checked against the developer's own pages and store listings, 1 sources on file.
Alternatives to Zoho Assist
Compare allSoftware that can replace Zoho Assist for an important use case, and what changes if you switch.
TeamViewer
Remote access and remote support across desktop and mobile platforms.
TeamViewer covers Windows, macOS, Linux, Android and iOS with support sessions through NAT and firewalls, but commercial use needs a paid licence and it has no web client.
ScreenConnect
Remote support and remote access software from ConnectWise, available as a cloud service or on-premises.
ScreenConnect from ConnectWise offers attended support and unattended access as a cloud service or on-premises, but it is paid only and lacks the mobile platforms Zoho Assist lists.
AnyDesk
Fast remote desktop tool with low latency and simple session codes.
AnyDesk runs on desktop and mobile platforms with low latency and simple session codes, drops the Zoho account requirement, and needs a paid licence for commercial use.
Splashtop
Commercial remote access and remote support software for controlling computers from other devices.
Splashtop provides attended and unattended support for help desks and MSPs with an on-premises enterprise version, but it is paid with no free plan and lists only Windows and macOS.
ISL Online
Commercial remote desktop software for customer support and unattended access to remote computers.
ISL Online targets support teams with unlimited unattended computers, end-to-end encryption and RDP and SSH access, but it has no free plan beyond the trial.
RustDesk
An open-source remote desktop tool you can point at your own relay server instead of somebody else’s cloud.
RustDesk is AGPL-3.0 open source and lets you run your own relay server instead of a hosted cloud, though some management features need the paid Pro server.
Remote Utilities
Remote desktop software for Windows with unattended access, cloud relay or a self-hosted server.
Remote Utilities sells a one-time licence instead of a subscription and offers an optional self-hosted relay server, though Windows remains its main platform.
Iperius Remote
Remote desktop and remote support software for Windows, macOS, Linux and mobile devices.
Iperius Remote adds end-to-end encryption, 2FA, session recording and rebranding for support companies, is free for personal use and needs a paid licence commercially.
Zoho Assist as an alternative
Listings that name Zoho Assist as an alternative.
Getscreen.me
A browser-based remote desktop service for controlling and supporting computers from any web browser.
Zoho Assist is a cloud support service for help desks with web-based sessions and mobile support, but requires a Zoho account and has no self-hosted option.
Quick Assist
A Microsoft app for sharing a Windows or macOS screen with a helper over a remote connection.
Zoho Assist adds unattended access and supports mobile and Chromebook devices, but is a business cloud service requiring a Zoho account.
Similar software
Related functionality, not necessarily a direct replacement.
MeshCentral
A self-hosted remote monitoring and management server with web-based remote desktop, terminal and file transfer for every machine you run an agent on.
LogMeIn Resolve
An IT management platform combining remote support, device monitoring, patching, ticketing and mobile device management.
Atera
A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.
Pulseway
A remote monitoring and management service for workstations, servers and network devices, with mobile control.
