Alternatives to Atera

A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents. The listings below can replace it for an important use case. Each note says what changes if you switch.

  • Atera

    A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.

    PaidProprietaryAndroidiOSWeb

Replacements

Listings that take over the same core job as Atera.

  • Tactical RMM

    A self-hosted remote monitoring and management tool with agents for Windows, Linux and macOS.

    FreeProprietaryWindowsmacOSLinuxSelf-hosted

    Tactical RMM is free and self-hosted with remote desktop, scripts and Windows patching, but it lacks ticketing and AI agents, and you maintain the server yourself.

  • Action1

    A cloud-based patch management service for Windows, macOS and Linux endpoints, free for 200 devices.

    FreemiumProprietaryWindowsmacOSLinuxWeb

    Action1 focuses on cloud patch management and is free for 200 endpoints across Windows, macOS and Linux, but it has no ticketing or help desk features.

  • PDQ Connect

    A cloud-based endpoint and patch management service for Windows and macOS devices.

    PaidProprietaryWindowsmacOSWeb

    PDQ Connect is a paid cloud service for patching, deployment and inventory on Windows and macOS, without the ticketing and AI incident features Atera includes.

  • Domotz

    Cloud-managed network monitoring and management for IT teams looking after devices across many sites.

    PaidProprietaryWeb

    Domotz is a paid cloud service focused on network monitoring across many sites, rather than endpoint management, ticketing and patching in one tool.

  • ManageEngine Endpoint Central

    Unified endpoint management suite for patching, software deployment, remote troubleshooting and securing desktops, servers and mobiles.

    PaidProprietaryWebSelf-hosted

    ManageEngine Endpoint Central offers patching, deployment and remote control as a download or hosted service, but has no built-in help desk ticketing.

  • Fleet

    An open device management platform for MDM, software patching and vulnerability management across operating systems.

    FreemiumOpen sourceSelf-hosted

    Fleet is an open-source, self-hosted platform for MDM, patching and vulnerability management, with no ticketing and some features behind a paid license.

Also worth comparing

These listings name Atera as their own alternative, so the relationship runs both ways.

  • GLPI

    An open-source IT service management suite with help desk, asset inventory and CMDB.

    FreemiumOpen sourceWebSelf-hosted

    Atera is a paid hosted platform combining ticketing with remote monitoring and patching, with no self-hosted option unlike GLPI.

  • Jira Service Management

    Atlassian's hosted IT service management tool for requests, incidents and change management.

    FreemiumProprietaryWeb

    Atera is a paid hosted platform that combines ticketing with remote monitoring, patching and an AI agent, aimed at IT departments and MSPs.

  • Level

    A hosted remote monitoring and management service for Windows, macOS and Linux devices.

    FreemiumProprietaryWindowsmacOSLinuxWeb

    Atera is a paid hosted platform adding ticketing and an AI agent to monitoring and patching, with mobile apps.

  • LogMeIn Resolve

    An IT management platform combining remote support, device monitoring, patching, ticketing and mobile device management.

    PaidProprietaryWindowsmacOSWeb

    Atera is also a hosted service combining monitoring, ticketing and patching, and adds a built-in AI agent for incidents and mobile apps for iPhone and Android.

  • MeshCentral

    A self-hosted remote monitoring and management server with web-based remote desktop, terminal and file transfer for every machine you run an agent on.

    FreeOpen sourceWindowsmacOSLinuxSelf-hostedWeb

    Atera is a paid, hosted IT platform combining monitoring, ticketing, patching and an AI agent, with no self-hosted option and no server for you to secure.

  • Pulseway

    A remote monitoring and management service for workstations, servers and network devices, with mobile control.

    FreemiumProprietaryWindowsmacOSLinuxWeb

    Atera includes ticketing alongside monitoring and patching in one hosted service, plus an AI agent for incidents, but is paid after the trial with no free tier.

  • Spiceworks Cloud Help Desk

    A hosted IT help desk for tracking, prioritizing and managing user support requests.

    FreemiumProprietaryAndroidiOSWeb

    Atera is a paid hosted platform that combines ticketing with remote monitoring, patching and an AI agent, with mobile apps for iPhone and Android.

  • Syncro

    A hosted RMM and PSA platform combining endpoint management, ticketing and remote access for IT teams.

    PaidProprietaryWeb

    Atera offers monitoring, ticketing and patching in one hosted tool with a built-in AI agent and mobile apps for iPhone and Android.

  • Windows Server Update Services

    A Windows Server role that lets administrators control distribution of Microsoft updates across their network.

    FreeProprietaryWindowsSelf-hosted

    Atera is a paid hosted service with no self-hosted option that bundles patch management with remote monitoring, ticketing and an AI agent for incidents.

Similar software

Related functionality, not a direct replacement.