Alternatives to Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management. The listings below can replace it for an important use case. Each note says what changes if you switch.
The original
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Replacements
Listings that take over the same core job as Freshservice.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
Jira Service Management is Atlassian's hosted ITSM tool for incidents, changes and requests, with a free tier limited to three agents.
ManageEngine ServiceDesk Plus
A service desk platform combining IT service management, asset management and a CMDB.
ManageEngine ServiceDesk Plus combines ITSM, asset management and a CMDB and can run on-premises as well as in the cloud.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Zendesk is a hosted ticketing platform covering customer support as well as internal employee service, with a large integration marketplace.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI is an open-source, self-hostable help desk with asset inventory and a CMDB, free to host yourself but requiring configuration time.
iTop
An open-source web application for IT service management and configuration management databases.
iTop is an AGPL-licensed, self-hosted ITSM and CMDB application with low-code customisation, needing your own server and data modelling effort.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Spiceworks Cloud Help Desk is a hosted ticketing tool with a free Core plan and mobile apps, but advanced capabilities need a paid plan.
OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
OTOBO is an open-source self-hosted ITSM platform based on ITIL practices with no licence costs, with a mostly German website.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
Znuny is an open-source self-hosted service desk forked from OTRS Community Edition, so you run the server instead of using a hosted service.
Similar software
Related functionality, not a direct replacement.
Freshdesk
A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.
Snipe-IT
An open-source, self-hosted IT asset management system written in PHP, with optional paid hosting.
Atera
A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.
Reftab
A cloud asset management service for tracking hardware, software licenses, equipment and IT spend.
osTicket
A long-established open source support ticketing system that you host on your own server.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
