Alternatives to Libredesk

An open-source, self-hosted customer support desk that ships as a single binary. The listings below can replace it for an important use case. Each note says what changes if you switch.

Replacements

Listings that take over the same core job as Libredesk.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is a free open-source self-hosted help desk on PHP and MySQL, with unlimited agents, a web installer and many languages.

  • Zammad

    A web-based open source help desk and ticketing system you install on your own server.

    FreeOpen sourceLinuxWebSelf-hosted

    Zammad is a more established open-source help desk for Linux servers, with Debian, Ubuntu and Docker packages, though heavier to set up.

  • osTicket

    A long-established open source support ticketing system that you host on your own server.

    FreeOpen sourceWebSelf-hosted

    osTicket is a mature, widely used open-source self-hosted ticketing system with published documentation.

  • Chatwoot

    An open-source customer support desk for live chat, email, WhatsApp and social conversations.

    FreemiumOpen sourceWebSelf-hosted

    Chatwoot is open source and self-hostable, adding live chat, WhatsApp, social channels and a knowledge base to the support inbox.

  • Trudesk

    An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.

    FreeOpen sourceWebSelf-hosted

    Trudesk is an open-source self-hosted help desk with real-time tickets, built-in chat and email-to-ticket conversion.

  • UVdesk Open Source

    A free open source PHP help desk built on Symfony, with email piping and a knowledge base.

    FreeOpen sourceWebSelf-hosted

    UVdesk Open Source is a Symfony-based PHP help desk with email piping, a knowledge base and automated workflows.

  • Zendesk

    A hosted customer and employee service platform for handling support tickets across channels.

    PaidProprietaryWeb

    Zendesk replaces self-hosting with a paid proprietary hosted service offering many channels and a large integration marketplace.

  • Help Scout

    A hosted shared inbox and help desk service for customer support teams.

    FreemiumProprietaryWeb

    Help Scout is a hosted closed-source shared inbox, removing server maintenance but storing support data with the vendor.

Also worth comparing

These listings name Libredesk as their own alternative, so the relationship runs both ways.

  • Zoho Desk

    A cloud help desk that collects support requests from several channels into one ticket inbox.

    FreemiumProprietaryWeb

    Libredesk is an open source help desk shipped as a single binary with Docker Compose setup, keeping support data on your own server, though it is a younger project.

Similar software

Related functionality, not a direct replacement.