Alternatives to UVdesk Open Source

A free open source PHP help desk built on Symfony, with email piping and a knowledge base. The listings below can replace it for an important use case. Each note says what changes if you switch.

Replacements

Listings that take over the same core job as UVdesk Open Source.

  • osTicket

    A long-established open source support ticketing system that you host on your own server.

    FreeOpen sourceWebSelf-hosted

    osTicket is a mature, widely used open source self-hosted ticket system with published documentation, without requiring Symfony knowledge for customization.

  • Zammad

    A web-based open source help desk and ticketing system you install on your own server.

    FreeOpen sourceLinuxWebSelf-hosted

    Zammad is an open source help desk with Linux packages and Docker, actively released, though it is heavier to set up than simple PHP help desks.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is an open source PHP help desk and shared inbox with unlimited agents and mailboxes, a web installer and updater, and optional modules.

  • Faveo Helpdesk

    A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework.

    FreeOpen sourceWebSelf-hosted

    Faveo Helpdesk is an open source self-hosted PHP ticketing system built on Laravel instead of Symfony, with little documentation visible on its repository page.

  • Hesk

    A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.

    FreemiumProprietaryWebSelf-hosted

    Hesk is a simple PHP help desk with a built-in knowledge base and optional cloud version, but it is not open source and some options need paid licenses.

  • Trudesk

    An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.

    FreeOpen sourceWebSelf-hosted

    Trudesk is an open source self-hosted help desk with real-time tickets, built-in chat and email-to-ticket conversion, from a smaller project.

  • GLPI

    An open-source IT service management suite with help desk, asset inventory and CMDB.

    FreemiumOpen sourceWebSelf-hosted

    GLPI is an open source self-hosted IT service management suite that adds asset inventory and a CMDB to its help desk, with plugins for extension.

  • Spiceworks Cloud Help Desk

    A hosted IT help desk for tracking, prioritizing and managing user support requests.

    FreemiumProprietaryAndroidiOSWeb

    Spiceworks Cloud Help Desk is a hosted service with a free Core plan and mobile apps, so there is no PHP server to run but data stays with Spiceworks.

Also worth comparing

These listings name UVdesk Open Source as their own alternative, so the relationship runs both ways.

  • Libredesk

    An open-source, self-hosted customer support desk that ships as a single binary.

    FreeOpen sourceLinuxSelf-hosted

    UVdesk Open Source is a Symfony-based PHP help desk with email piping, a knowledge base and automated workflows.

  • Znuny

    An open-source ticketing and service desk system forked from the OTRS Community Edition.

    FreeOpen sourceWebSelf-hosted

    UVdesk Open Source is a Symfony-based PHP help desk with email piping, a knowledgebase and automated workflows, needing a PHP and MySQL server.

Similar software

Related functionality, not a direct replacement.