Alternatives to Faveo Helpdesk

A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework. The listings below can replace it for an important use case. Each note says what changes if you switch.

Replacements

Listings that take over the same core job as Faveo Helpdesk.

  • osTicket

    A long-established open source support ticketing system that you host on your own server.

    FreeOpen sourceWebSelf-hosted

    osTicket is a mature, widely used open source self-hosted ticket system with published documentation, compared with the limited documentation on Faveo's repository page.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is a self-hosted open source shared inbox on PHP and MySQL with unlimited agents, a web installer and 33 languages, with extra channels sold as modules.

  • Zammad

    A web-based open source help desk and ticketing system you install on your own server.

    FreeOpen sourceLinuxWebSelf-hosted

    Zammad is an actively released open source help desk with Linux packages and Docker, but its server runs on Linux only and is heavier to set up.

  • UVdesk Open Source

    A free open source PHP help desk built on Symfony, with email piping and a knowledge base.

    FreeOpen sourceWebSelf-hosted

    UVdesk Open Source is a PHP help desk built on Symfony instead of Laravel, adding email piping, a knowledge base and automated workflows.

  • Trudesk

    An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.

    FreeOpen sourceWebSelf-hosted

    Trudesk is an open source self-hosted help desk with real-time tickets and built-in chat, though it is a smaller project than older help desks.

  • Hesk

    A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.

    FreemiumProprietaryWebSelf-hosted

    Hesk is a lightweight PHP help desk with a built-in knowledge base and optional cloud hosting, but it is not open source and some options need paid licenses.

  • GLPI

    An open-source IT service management suite with help desk, asset inventory and CMDB.

    FreemiumOpen sourceWebSelf-hosted

    GLPI is an open source suite that adds asset inventory and a CMDB to the help desk, but its broad feature set takes time to configure.

  • Spiceworks Cloud Help Desk

    A hosted IT help desk for tracking, prioritizing and managing user support requests.

    FreemiumProprietaryAndroidiOSWeb

    Spiceworks Cloud Help Desk removes server maintenance with a free hosted plan and mobile apps, but ticket data lives on Spiceworks servers and it is proprietary.

Similar software

Related functionality, not a direct replacement.