Alternatives to Freshdesk

A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents. The listings below can replace it for an important use case. Each note says what changes if you switch.

  • Freshdesk

    A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.

    FreemiumProprietaryWeb

Replacements

Listings that take over the same core job as Freshdesk.

  • Zendesk

    A hosted customer and employee service platform for handling support tickets across channels.

    PaidProprietaryWeb

    Zendesk is a paid hosted platform that handles both customer and internal employee service, with a large integration marketplace but no free plan mentioned.

  • Zoho Desk

    A cloud help desk that collects support requests from several channels into one ticket inbox.

    FreemiumProprietaryWeb

    Zoho Desk is a hosted multichannel help desk with a free tier, a built-in help center with community, and ties to the Zoho suite.

  • Help Scout

    A hosted shared inbox and help desk service for customer support teams.

    FreemiumProprietaryWeb

    Help Scout offers a simpler hosted shared inbox for support teams, positioned as lower cost than larger platforms.

  • Chatwoot

    An open-source customer support desk for live chat, email, WhatsApp and social conversations.

    FreemiumOpen sourceWebSelf-hosted

    Chatwoot is open source and self-hostable, covering live chat, email, WhatsApp and social channels with AI replies through its Captain assistant.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is free, open source and self-hosted on PHP and MySQL, with unlimited agents but extra channels sold as modules.

  • Zammad

    A web-based open source help desk and ticketing system you install on your own server.

    FreeOpen sourceLinuxWebSelf-hosted

    Zammad is a free open-source help desk you run on your own Linux server, keeping ticket data off vendor servers.

  • Jitbit Helpdesk

    An email-first help desk ticketing system available as a hosted service or a self-hosted install.

    PaidProprietaryWebSelf-hosted

    Jitbit Helpdesk is email-first and can be hosted or installed on-premises, with Exchange and Office 365 support but no free plan.

  • Hesk

    A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.

    FreemiumProprietaryWebSelf-hosted

    Hesk is a lightweight PHP help desk with a knowledge base that you can self-host or use in the cloud, but it is not open source.

Similar software

Related functionality, not a direct replacement.