Alternatives to Jitbit Helpdesk

An email-first help desk ticketing system available as a hosted service or a self-hosted install. The listings below can replace it for an important use case. Each note says what changes if you switch.

Replacements

Listings that take over the same core job as Jitbit Helpdesk.

  • Zendesk

    A hosted customer and employee service platform for handling support tickets across channels.

    PaidProprietaryWeb

    Zendesk is a hosted-only proprietary platform for customer and employee service with many channels, an integration marketplace and built-in analytics.

  • Freshdesk

    A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.

    FreemiumProprietaryWeb

    Freshdesk is hosted only, offering omnichannel ticketing, automated workflows and a free plan, with data on Freshworks servers.

  • Zoho Desk

    A cloud help desk that collects support requests from several channels into one ticket inbox.

    FreemiumProprietaryWeb

    Zoho Desk is a hosted multichannel help desk with a free tier and a customer help center, without an on-premises option.

  • osTicket

    A long-established open source support ticketing system that you host on your own server.

    FreeOpen sourceWebSelf-hosted

    osTicket is a free, open-source, long-established self-hosted ticketing system that keeps ticket data in house.

  • Request Tracker

    An open-source ticketing system that turns support email into trackable tickets through a web interface.

    FreemiumOpen sourceWebSelf-hosted

    Request Tracker is open source and email-driven like Jitbit, with highly customisable workflows, though setup takes administrator effort.

  • Zammad

    A web-based open source help desk and ticketing system you install on your own server.

    FreeOpen sourceLinuxWebSelf-hosted

    Zammad is a free open-source help desk for your own Linux server, with Debian, Ubuntu and Docker packages.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is a free open-source shared inbox on PHP and MySQL hosting with unlimited agents, extending through separate modules.

  • Help Scout

    A hosted shared inbox and help desk service for customer support teams.

    FreemiumProprietaryWeb

    Help Scout is a hosted shared inbox for support teams, with nothing to install but no self-hosting.

Similar software

Related functionality, not a direct replacement.