Alternatives to OTOBO
An open-source, web-based service management and help desk platform you can host yourself. The listings below can replace it for an important use case. Each note says what changes if you switch.
The original
OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
Replacements
Listings that take over the same core job as OTOBO.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
Znuny is a direct continuation of the OTRS Community Edition with a long-term support branch and frequent releases, and remains free and self-hosted.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI combines help desk, asset inventory and a CMDB with agentless network inventory and plugins, and can also be self-hosted at no cost.
iTop
An open-source web application for IT service management and configuration management databases.
iTop pairs ITSM ticketing with a CMDB and low-code customisation under the AGPL-3.0 license, though setup and data modelling take effort.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is a self-hosted open source help desk with packages for Debian, Ubuntu and CentOS plus Docker, but its server runs on Linux only.
osTicket
A long-established open source support ticketing system that you host on your own server.
osTicket is a mature, widely used self-hosted ticket system with published documentation, focused on ticketing rather than full ITIL service management.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
Request Tracker is an email-driven self-hosted ticketing system with highly customisable workflows and built-in charts, with hosted plans available through sales.
ManageEngine ServiceDesk Plus
A service desk platform combining IT service management, asset management and a CMDB.
ManageEngine ServiceDesk Plus adds asset management and a CMDB on-premises or in the cloud, but it is a commercial paid product rather than free software.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Freshservice is a hosted ITIL-based help desk with IT operations and asset management, removing server maintenance but costing money and offering no self-hosted option.
Similar software
Related functionality, not a direct replacement.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
Snipe-IT
An open-source, self-hosted IT asset management system written in PHP, with optional paid hosting.
i-doit
A CMDB and IT documentation platform for recording hardware, software, networks and their relationships.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
