Alternatives to Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests. The listings below can replace it for an important use case. Each note says what changes if you switch.
The original
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Replacements
Listings that take over the same core job as Spiceworks Cloud Help Desk.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
Jira Service Management is Atlassian's hosted service desk covering incidents and change management, with a free tier limited to three agents and ties to Jira.
osTicket
A long-established open source support ticketing system that you host on your own server.
osTicket is a mature open source ticket system you host yourself, keeping ticket data in house but requiring you to install, update and secure the server.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is an open source self-hosted help desk with Linux packages and Docker, so data stays on your own Linux server rather than Spiceworks servers.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
FreeScout is an open source self-hosted help desk and shared inbox with unlimited agents and mailboxes, running on ordinary PHP and MySQL hosting.
Hesk
A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.
Hesk is a lightweight PHP help desk with a built-in knowledge base that can be self-hosted or used through its optional cloud version, though it is not open source.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI is an open source self-hosted suite that pairs a help desk with asset inventory and a CMDB, requiring your own server and setup time.
Atera
A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.
Atera is a paid hosted platform that combines ticketing with remote monitoring, patching and an AI agent, with mobile apps for iPhone and Android.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
UVdesk Open Source is a free Symfony-based PHP help desk with email piping and a knowledge base, which you host on your own PHP and MySQL server.
Also worth comparing
These listings name Spiceworks Cloud Help Desk as their own alternative, so the relationship runs both ways.
Faveo Helpdesk
A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework.
Spiceworks Cloud Help Desk removes server maintenance with a free hosted plan and mobile apps, but ticket data lives on Spiceworks servers and it is proprietary.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Spiceworks Cloud Help Desk is a hosted ticketing tool with a free Core plan and mobile apps, but advanced capabilities need a paid plan.
ManageEngine ServiceDesk Plus
A service desk platform combining IT service management, asset management and a CMDB.
Spiceworks Cloud Help Desk is a hosted ticketing tool with a free Core plan and mobile apps, but it lacks a CMDB and self-hosting.
Trudesk
An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.
Spiceworks Cloud Help Desk is hosted with a free Core plan and mobile apps, removing server upkeep but storing ticket data on Spiceworks servers.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Spiceworks Cloud Help Desk is a hosted IT ticketing tool with a free Core plan and mobile apps, with advanced capabilities on paid plans.
Similar software
Related functionality, not a direct replacement.
SolarWinds Incident Response
A hosted incident response service, formerly Squadcast, for alert handling, on-call schedules and escalations.
Reftab
A cloud asset management service for tracking hardware, software licenses, equipment and IT spend.
Snipe-IT
An open-source, self-hosted IT asset management system written in PHP, with optional paid hosting.
