Alternatives to osTicket
A long-established open source support ticketing system that you host on your own server. The listings below can replace it for an important use case. Each note says what changes if you switch.
The original
osTicket
A long-established open source support ticketing system that you host on your own server.
Replacements
Listings that take over the same core job as osTicket.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is an open source self-hosted help desk with Linux packages and Docker, actively released, though its server runs on Linux only and is heavier to set up.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
FreeScout is an open source help desk and shared inbox with unlimited agents and mailboxes on PHP and MySQL hosting, though many channels come as separate modules.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI is an open source self-hosted IT service management suite that adds asset inventory and a CMDB alongside its help desk, at the cost of more configuration.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
UVdesk Open Source is a Symfony-based PHP help desk with email piping, a knowledge base and automated workflows, with customization assuming Symfony familiarity.
Hesk
A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.
Hesk is a lightweight PHP help desk with a built-in knowledge base and optional cloud version, but it is not open source and some options need paid licenses.
Trudesk
An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.
Trudesk is an open source self-hosted help desk adding real-time ticket updates and built-in chat, though it is a smaller project than osTicket.
Faveo Helpdesk
A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework.
Faveo Helpdesk is an open source self-hosted ticketing system built on Laravel, with little documentation visible on its repository page.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Spiceworks Cloud Help Desk is a hosted service with a free Core plan and mobile apps, so there is no server to maintain but ticket data lives on Spiceworks servers.
Also worth comparing
These listings name osTicket as their own alternative, so the relationship runs both ways.
iTop
An open-source web application for IT service management and configuration management databases.
osTicket is a mature open-source self-hosted ticket system, simpler in scope, offering ticketing without iTop's configuration management database.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
osTicket is a free open source self-hosted ticket system with no agent limit, but you install, update and secure the server yourself.
Jitbit Helpdesk
An email-first help desk ticketing system available as a hosted service or a self-hosted install.
osTicket is a free, open-source, long-established self-hosted ticketing system that keeps ticket data in house.
Libredesk
An open-source, self-hosted customer support desk that ships as a single binary.
osTicket is a mature, widely used open-source self-hosted ticketing system with published documentation.
OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
osTicket is a mature, widely used self-hosted ticket system with published documentation, focused on ticketing rather than full ITIL service management.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
osTicket is a long-established open source self-hosted ticket system, simpler and widely used, though you install, update and secure the server yourself.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
osTicket is a free, long-established open-source ticket system you host on your own server, without Zendesk's integration marketplace or AI features.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
osTicket is a mature, widely used open-source self-hosted ticket system, though its website promotes a separate paid hosted product.
Zoho Desk
A cloud help desk that collects support requests from several channels into one ticket inbox.
osTicket is a mature open source ticketing system you host yourself, so you handle installation, updates and security rather than relying on a vendor.
Similar software
Related functionality, not a direct replacement.
SolarWinds Incident Response
A hosted incident response service, formerly Squadcast, for alert handling, on-call schedules and escalations.
Atera
A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
