Alternatives to Zoho Desk

A cloud help desk that collects support requests from several channels into one ticket inbox. The listings below can replace it for an important use case. Each note says what changes if you switch.

  • Zoho Desk

    A cloud help desk that collects support requests from several channels into one ticket inbox.

    FreemiumProprietaryWeb

Replacements

Listings that take over the same core job as Zoho Desk.

  • Zendesk

    A hosted customer and employee service platform for handling support tickets across channels.

    PaidProprietaryWeb

    Zendesk is a paid hosted platform handling tickets from many channels for both customer and employee service, with a large integration marketplace instead of Zoho suite ties.

  • Freshdesk

    A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.

    FreemiumProprietaryWeb

    Freshdesk is a hosted omnichannel help desk with a free plan, automated workflows and AI agents that resolve common email requests, on Freshworks servers.

  • Help Scout

    A hosted shared inbox and help desk service for customer support teams.

    FreemiumProprietaryWeb

    Help Scout is a hosted shared inbox for small and mid-sized support teams, positioned as lower cost than larger platforms, with a freemium model.

  • Chatwoot

    An open-source customer support desk for live chat, email, WhatsApp and social conversations.

    FreemiumOpen sourceWebSelf-hosted

    Chatwoot is open source and can be self-hosted, covering live chat, email, WhatsApp and social channels in one inbox with a built-in knowledge base.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is a free open source help desk you self-host on PHP and MySQL, with unlimited agents and mailboxes, though extra channels come as modules.

  • Zammad

    A web-based open source help desk and ticketing system you install on your own server.

    FreeOpen sourceLinuxWebSelf-hosted

    Zammad is an open source help desk installed on your own Linux server, keeping ticket data in house instead of in a hosted service.

  • osTicket

    A long-established open source support ticketing system that you host on your own server.

    FreeOpen sourceWebSelf-hosted

    osTicket is a mature open source ticketing system you host yourself, so you handle installation, updates and security rather than relying on a vendor.

  • Libredesk

    An open-source, self-hosted customer support desk that ships as a single binary.

    FreeOpen sourceLinuxSelf-hosted

    Libredesk is an open source help desk shipped as a single binary with Docker Compose setup, keeping support data on your own server, though it is a younger project.

Also worth comparing

These listings name Zoho Desk as their own alternative, so the relationship runs both ways.

  • Jitbit Helpdesk

    An email-first help desk ticketing system available as a hosted service or a self-hosted install.

    PaidProprietaryWebSelf-hosted

    Zoho Desk is a hosted multichannel help desk with a free tier and a customer help center, without an on-premises option.

Similar software

Related functionality, not a direct replacement.