Alternatives to Jira Service Management

Atlassian's hosted IT service management tool for requests, incidents and change management. The listings below can replace it for an important use case. Each note says what changes if you switch.

Replacements

Listings that take over the same core job as Jira Service Management.

  • GLPI

    An open-source IT service management suite with help desk, asset inventory and CMDB.

    FreemiumOpen sourceWebSelf-hosted

    GLPI is open source and self-hostable at no cost, adding asset inventory and a CMDB, but it needs your own server and time to configure.

  • Spiceworks Cloud Help Desk

    A hosted IT help desk for tracking, prioritizing and managing user support requests.

    FreemiumProprietaryAndroidiOSWeb

    Spiceworks Cloud Help Desk is also hosted with a free Core plan and mobile apps, but it does not integrate with Atlassian tools.

  • Zammad

    A web-based open source help desk and ticketing system you install on your own server.

    FreeOpen sourceLinuxWebSelf-hosted

    Zammad is an open source self-hosted help desk on Linux, keeping ticket data on your own server instead of Atlassian's.

  • osTicket

    A long-established open source support ticketing system that you host on your own server.

    FreeOpen sourceWebSelf-hosted

    osTicket is a free open source self-hosted ticket system with no agent limit, but you install, update and secure the server yourself.

  • FreeScout

    A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.

    FreeOpen sourceWebSelf-hosted

    FreeScout is a free open source self-hosted help desk with unlimited agents on PHP and MySQL, without incident and change management workflows.

  • Atera

    A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.

    PaidProprietaryAndroidiOSWeb

    Atera is a paid hosted platform that combines ticketing with remote monitoring, patching and an AI agent, aimed at IT departments and MSPs.

  • Hesk

    A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.

    FreemiumProprietaryWebSelf-hosted

    Hesk is a lightweight PHP help desk with a knowledge base that can be self-hosted or used in the cloud, but it is not open source.

  • Freshservice

    A cloud IT service management platform for help desk tickets, IT operations and asset management.

    PaidProprietaryWeb

    Freshservice is a paid hosted ITSM platform built around ITIL with asset management included, but it has no free tier and sits outside the Atlassian ecosystem.

Also worth comparing

These listings name Jira Service Management as their own alternative, so the relationship runs both ways.

  • iTop

    An open-source web application for IT service management and configuration management databases.

    FreeOpen sourceWebSelf-hosted

    Jira Service Management is hosted by Atlassian and covers incidents, changes and requests, with a free tier limited to three agents and no self-hosting.

  • ManageEngine ServiceDesk Plus

    A service desk platform combining IT service management, asset management and a CMDB.

    PaidProprietaryWebSelf-hosted

    Jira Service Management is Atlassian's hosted ITSM tool covering incidents, changes and requests, with a free tier for three agents and no on-premises option.

  • Request Tracker

    An open-source ticketing system that turns support email into trackable tickets through a web interface.

    FreemiumOpen sourceWebSelf-hosted

    Jira Service Management is Atlassian's hosted service desk for incidents and changes, with a free tier limited to three agents.

  • Zendesk

    A hosted customer and employee service platform for handling support tickets across channels.

    PaidProprietaryWeb

    Jira Service Management is Atlassian's hosted ITSM tool for incidents, changes and requests, with a free tier limited to three agents.

Similar software

Related functionality, not a direct replacement.