Alternatives to Zammad
A web-based open source help desk and ticketing system you install on your own server. The listings below can replace it for an important use case. Each note says what changes if you switch.
The original
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Replacements
Listings that take over the same core job as Zammad.
osTicket
A long-established open source support ticketing system that you host on your own server.
osTicket is a mature, widely used open source ticket system that is also self-hosted, but runs as a web application without Zammad's Linux-only server packages.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
FreeScout is an open source shared inbox that runs on ordinary PHP and MySQL hosting, with unlimited agents but many extra channels delivered as separate modules.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
Jira Service Management is a hosted, proprietary tool with incident and change management, a free tier limited to three agents, and data kept on Atlassian servers.
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
GLPI is an open source, self-hosted suite that adds asset inventory and a CMDB to the help desk, though its broad feature set takes time to configure.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Spiceworks Cloud Help Desk is a hosted, proprietary service with no server to maintain, a free Core plan and mobile apps, but ticket data lives on Spiceworks servers.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
UVdesk Open Source is a self-hosted PHP help desk on Symfony with email piping, a knowledge base and automated workflows, needing a PHP and MySQL server.
Trudesk
An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.
Trudesk is an open source, self-hosted help desk that adds built-in chat between agents and customers, though it is a smaller project than older help desks.
Hesk
A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.
Hesk is a lightweight PHP help desk with a built-in knowledge base and optional cloud version, but it is not open source and some options need paid licenses.
Also worth comparing
These listings name Zammad as their own alternative, so the relationship runs both ways.
Faveo Helpdesk
A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework.
Zammad is an actively released open source help desk with Linux packages and Docker, but its server runs on Linux only and is heavier to set up.
Freshdesk
A cloud customer service help desk with omnichannel ticketing, automated workflows and AI agents.
Zammad is a free open-source help desk you run on your own Linux server, keeping ticket data off vendor servers.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Zammad is an open-source help desk installed on your own Linux server, focused on ticketing rather than IT operations and asset management.
iTop
An open-source web application for IT service management and configuration management databases.
Zammad is an open-source self-hosted help desk with Linux packages and Docker, focused on ticketing without the CMDB that iTop includes.
Jitbit Helpdesk
An email-first help desk ticketing system available as a hosted service or a self-hosted install.
Zammad is a free open-source help desk for your own Linux server, with Debian, Ubuntu and Docker packages.
Libredesk
An open-source, self-hosted customer support desk that ships as a single binary.
Zammad is a more established open-source help desk for Linux servers, with Debian, Ubuntu and Docker packages, though heavier to set up.
OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
Zammad is a self-hosted open source help desk with packages for Debian, Ubuntu and CentOS plus Docker, but its server runs on Linux only.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
Zammad is an open source help desk with Linux packages and Docker and active releases, heavier to set up than simple PHP help desks.
Zendesk
A hosted customer and employee service platform for handling support tickets across channels.
Zammad is an open-source help desk you install on your own Linux server, keeping ticket data under your control instead of stored by a vendor.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
Zammad is an open-source help desk with Linux packages and Docker and detailed installation documentation, running on Linux servers only.
Zoho Desk
A cloud help desk that collects support requests from several channels into one ticket inbox.
Zammad is an open source help desk installed on your own Linux server, keeping ticket data in house instead of in a hosted service.
Similar software
Related functionality, not a direct replacement.
SolarWinds Incident Response
A hosted incident response service, formerly Squadcast, for alert handling, on-call schedules and escalations.
Atera
A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.
Snipe-IT
An open-source, self-hosted IT asset management system written in PHP, with optional paid hosting.
