Alternatives to GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB. The listings below can replace it for an important use case. Each note says what changes if you switch.
The original
GLPI
An open-source IT service management suite with help desk, asset inventory and CMDB.
Replacements
Listings that take over the same core job as GLPI.
Jira Service Management
Atlassian's hosted IT service management tool for requests, incidents and change management.
Jira Service Management is hosted by Atlassian and covers incidents, changes and requests, but lacks built-in asset inventory and its free tier is limited to three agents.
Spiceworks Cloud Help Desk
A hosted IT help desk for tracking, prioritizing and managing user support requests.
Spiceworks Cloud Help Desk is a hosted ticketing tool with a free plan and mobile apps, but it has no built-in CMDB and data lives on Spiceworks servers.
osTicket
A long-established open source support ticketing system that you host on your own server.
osTicket is a mature open source self-hosted ticket system covering only the help desk part, without GLPI's asset inventory or CMDB.
Zammad
A web-based open source help desk and ticketing system you install on your own server.
Zammad is an open source self-hosted help desk on Linux with Docker support, focused on ticketing rather than asset inventory.
Atera
A hosted IT management platform combining remote monitoring, ticketing, patch management and AI agents.
Atera is a paid hosted platform combining ticketing with remote monitoring and patching, with no self-hosted option unlike GLPI.
iTop
An open-source web application for IT service management and configuration management databases.
iTop is an AGPL-licensed, self-hosted ITSM and CMDB tool with low-code customisation, but without GLPI's agentless SNMP network inventory.
ManageEngine ServiceDesk Plus
A service desk platform combining IT service management, asset management and a CMDB.
ManageEngine ServiceDesk Plus is a paid commercial product combining ITSM, asset management and CMDB, available on-premises or in the cloud.
Freshservice
A cloud IT service management platform for help desk tickets, IT operations and asset management.
Freshservice is a paid hosted ITSM platform with help desk and asset management, so there is no server to maintain but no self-hosted option.
Also worth comparing
These listings name GLPI as their own alternative, so the relationship runs both ways.
Faveo Helpdesk
A self-hosted open source ticketing system for support teams, built on the Laravel PHP framework.
GLPI is an open source suite that adds asset inventory and a CMDB to the help desk, but its broad feature set takes time to configure.
FreeScout
A self-hosted open source help desk and shared inbox, modelled on Help Scout and Zendesk.
GLPI is an open source IT service management suite combining help desk with asset inventory and CMDB, aimed more at internal IT than shared inbox support.
Hesk
A lightweight PHP help desk with ticketing and a built-in knowledge base, self-hosted or cloud.
GLPI is an open source suite adding asset inventory and a CMDB to the help desk, with a broader feature set that takes longer to configure.
i-doit
A CMDB and IT documentation platform for recording hardware, software, networks and their relationships.
GLPI combines help desk, asset inventory and a CMDB with agentless SNMP discovery, and can be self-hosted at no cost.
ITFlow
A free, open-source, self-hosted system for client IT documentation, support tickets and invoicing.
GLPI is an open-source self-hosted help desk with asset inventory and CMDB, built for a single organisation's IT rather than billing clients.
OCS Inventory NG
Open-source IT asset management server that inventories hardware and software across an organisation's devices.
GLPI is an open source self-hosted suite that adds a help desk and CMDB to asset inventory, with agentless SNMP network inventory, though its broad features take time to configure.
Open-AudIT
An agentless network discovery and IT inventory tool with configuration change tracking and compliance reporting.
GLPI is open source and self-hosted with agentless SNMP network inventory plus a help desk and CMDB, and has no 100-device limit in its free self-hosted form.
OTOBO
An open-source, web-based service management and help desk platform you can host yourself.
GLPI combines help desk, asset inventory and a CMDB with agentless network inventory and plugins, and can also be self-hosted at no cost.
RackTables
A self-hosted web application for documenting datacenter and server room hardware, racks and networks.
GLPI is an open source self-hosted suite with asset inventory, a CMDB and a help desk, broader than rack documentation but slower to configure.
Reftab
A cloud asset management service for tracking hardware, software licenses, equipment and IT spend.
GLPI is an open source self-hosted suite combining asset inventory with a help desk and CMDB, available at no cost but needing your own server.
Request Tracker
An open-source ticketing system that turns support email into trackable tickets through a web interface.
GLPI adds asset inventory and a CMDB to an open source self-hosted help desk, suiting IT teams more than email-driven support queues.
Snipe-IT
An open-source, self-hosted IT asset management system written in PHP, with optional paid hosting.
GLPI is an open source self-hosted suite that adds a help desk, CMDB and agentless SNMP network inventory to asset management, with more configuration required.
Trudesk
An open source help desk with real-time tickets, built-in chat and email-to-ticket conversion.
GLPI is an open source self-hosted IT service management suite that adds asset inventory and a CMDB to ticketing, with more configuration needed.
UVdesk Open Source
A free open source PHP help desk built on Symfony, with email piping and a knowledge base.
GLPI is an open source self-hosted IT service management suite that adds asset inventory and a CMDB to its help desk, with plugins for extension.
Znuny
An open-source ticketing and service desk system forked from the OTRS Community Edition.
GLPI is an open-source self-hosted suite pairing a help desk with asset inventory, a CMDB and plugins, which takes time to configure.
